Unfortunately I'm still online now waiting for som...

Unfortunately I'm still online now waiting for someone to answer I was rd via evoice 38mins unfortunately ived been waiting 1hour 4mins 11secs.to be exact now.for 1 quick question that I really needed an answer is this really how long to wait for someone to answer calls.and when i said that the last time I call it takes 30 to 45 days to process and the lady now telling me 60days tm and now I was put on hold again.