I've made the mistake of visiting this store twice...

I've made the mistake of visiting this store twice now. I'm now proud to say I will never waste my time on this location again. Each time I visited, the staff had ZERO interest in helping with either reporting a shipment stolen or lost to get a replacement and on the second visit, I was REFUSED on looking a little deeper for a promotion code(rebate) of which I qualified for and simply offered $14 for my trade-in; whereas the promo offered $100 in return. I called customer service and they found the promo code within minutes, applied it to my account and I will have to now trade in at another store. I'm not surprised by my experiences after reading others. Please don't waste your time with this store. Even the manager straight out refused to offer assistance.