Lindsey Savarino

Review of Acton Medical Assoc

We had an urgent care appointment for 11:10 (we ll...

We had an urgent care appointment for 11:10 (we ll be waiting for another 30 minutes easily) we checked in no problem. Around 11:25, a woman with her infant asked how much longer it would be as she had been waiting 40 minutes. The receptionist, Heather, went out back and then came out front to the waiting room to tell us all we are going to have deal with the wait because there is only one doctor and it is what it is. It was pretty mortifying to see her complete disregard for customer service. She easily could have told us up front at check in it was about an hour wait. When someone checked in after this speech, she was extremely rude to the woman. I would recommend booking more time for appointments if you only have one doctor on staff and also have your staff be upfront and more importantly respectful.