Michele Quanstrom Review of Listel Hotels
I booked a reservation based on the good ratings a...
I booked a reservation based on the good ratings and reviews for this hotel. Much to my dismay I ended up cancelling my reservation after checking in and seeing the condition of the room. There were several hairs in the bathroom indicating a less-than-thorough cleaning before my check-in. There were also nail clippings in the carpet. Yuck! The detailed attention to cleanliness was very poor. To the credit of the hotel, the manager did offer to clean our room again (which they claimed they did while we were out, but upon return to the room the same hairs were in the bathroom). At that point they offered to move us to another room. That room had the same issues. Crumbs in the closet door track, hairs on the bathroom floor, and clothing tags on the carpet, indicting to me that it wasn't vacuumed. Detailed cleanliness should be the #1 priority for a hotel. The manager finally let me cancel the reservation without penalty (well I did have to pay $20 for parking), but she also said, "I can see you won't be happy and no room will be clean enough for you." Would anyone else be okay with hair and nail clippings?
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