C Young

Review of Crowne Plaza Richmond West

Be aware - this "hotel" goes by the name of "Richm...

Be aware - this "hotel" goes by the name of "Richmond Magnuson Grand Hotel" &/or "Akaza Hotel Richmond" &/or "Speco Hotel" &/or "Hotel I-64". That's right - they have *4 DIFFERENT NAMES* they might be listed under. My initial guess is to throw off potential customers from seeing the ABUNDANCE OF HORRIBLE reviews they have! That being said - Horrendous!! This is the worst hotel I've ever stayed in in my life. The linens in our room were FILLED WITH OLD GROSS SET-IN STAINS. Blood stains, food stains, etc. (I provided pics) I was "assigned" this hotel via Hotwire (the first time I've ever been so turned off by the cut rate hotel Hotwire assigned me that I vow to never use the "Hot Rate" option again!) After realizing the hotel Hotwire assigned to me, I researched online. All of the awful reviews I read were well-deserved of this hotel. First off, when you check-in, there is a $50 CASH-ONLY deposit you have to give them for security. ALSO, you pay a $3 CASH-ONLY fee that's called a "tourism fee"..... Ummm.....yeah, okay. SMFH. I knew from all other reviews that these people try to stick you on the $50 deposit the next morning at check-out by trying to blame you for all the nastiness in the room THAT WAS THERE FROM GET-GO! So - we brought OUR OWN towels/wash cloths/hand towels & pillows. First thing I did upon entering the room was check for bed bugs. Then began to inspect the linens. Old set-in stains on everything. (see my pics) Stains that NO housekeeping/management in THEIR RIGHT MIND should allow to be put on clean beds. I made sure to return to the front desk to show the ladies (both named Shannon) my pictures and make sure it was noted *I* had pics and that *I* was not responsible for ANY of it. Next morning at check-out. Lady behind the desk sent an old maintenance guy up to "check" our room. SMH. Old dude came back, saying something to the lady behind the counter and I heard her say, "Yeah, well you know some people actually bring their own towels. Maybe that's what they did." I wanted to say SO BAD yeah that's what I did when I read previous reviews where people say you try to charge $10 for someone using a towel. Got our $50 "deposit" back and got out that place so fast it'd make your head spin. Quick run down of other "stuff". Front desk associates were nice enough but were dressed in regular street clothes - yoga pants & hoodies. The elevator was in extremely bad shape. And only 1 of the 2 elevators was working. There were gross very visible stains on curtains in the front lobby hallways in front of the elevators. (Like, seriously! Why are they still using linens with gross stains???) Hallway on our floor (floor 4) smelled like old industrial strength public bathroom cleaner. Better than smelling like pee or poop but barely. There was crayon stain marking all over one of the walls in our room. The mirrors looked like they've never been windexed. The tv got maybe 10 channels. Lastly - the air....... we put the cold air on high, continuous fan yet the room never got cold. When I took a shower, the heat and condensation from my shower took over the whole room. I could not imagine how hot the room would have been if it was middle of summer. So, yes, it was inexpensive. I stay in 2 or 2.5 star hotels plenty throughout the year (I'm cheap like that) so I understand "you get what you pay for". YET - I have never written a review like this in my life but I HAD to share. This place needs to be shut down. Awful, awful, awful! I am contacting the BBB as well as the Health Department about this establishment.