I don't have insight on the staff. I was there to ...

I don't have insight on the staff. I was there to deliver something. The security at the front desk seems so clueless. While trying to explain who the parcel was for, the started a conversation with another person walking in. This left me with quite a bitter taste. Even though Amazon can't be to blame for it, they need to relook at how things are done even if it is at basic security level.