tony herrera

Review of Vernon Valley/ Great Gorge Ski...

I didn't think it was possible for a company to be...

I didn't think it was possible for a company to be so incompetent and apathetic in performing basic customer service but, yes, i was wrong. Mountain Creek management essentially abandoned myself, a fellow skier, and a dad with his 3 kids at one of their locations.

Today's website states "Guests looking to return to Vernon and Granite Peak from South will need to do so by shuttle or can grab the Sojourn lift by taking Race Trail to Buddy's way as described above."
Nevertheless, before going to the south peak I confirmed with the associate staffing the customer service counter at that Vernon location if the shuttle was running. There was some initial confusion but she made a phone call then assured me that shuttles will be available after 3pm to transport guests as noted on their website. So, I skied over to the south peak and lodge. At 4pm I walked over to the shuttle waiting area where i was told that the shuttle is not running. I proceeded over to the customer service counter where i was told that there is no shuttle service. After much back and forth, confusion on the part of the staff, contradictory information, several calls to their dispatch office and approximately 1 hour of waiting for the shuttle that supposedly runs every 15 minutes I eventually had to bum a ride with a lady that was also stuck there and whose husband had to drive up to take her home.

Their website still states the quote that i posted. Their employee at one location confirmed the statement after getting confirmation from HER supervisor. And yet her counterpart located 2 miles down the road performing the same function at the same company provides the opposite information. The worst part is that even after the situation and mixup was brought to their attention the representatives at the resort STILL DID NOTHING to provide transportation even though they have a fleet of buses anyone of which could have been sent in order to solve the problem.
Go spend your skiing dollars somewhere else...unless you wouldn't mind having your spouse & kids abandoned at a ski area.

***updated 2/7/2019 ***
Much to their credit, a Mountain Creek representative contacted me (as they said they would) and has taken steps to made amends for this unfortunate experience. My compliments to the Mountain Creek staff for addressing this in a professional, straight forward manner. See you on the slopes.