This excursion is the biggest rip-off that I have ...

This excursion is the biggest rip-off that I have seen. First off they do Not tell you about the seating arrangement until you have Paid and are already there. You have a 24 hour notice to give them to cancel your purchase. Smart of them!!!! Also they put my husband on this ride BACKWARDS. He got to see none of the sites until they passed it and now it appears faster because you are passed it. My husband complained before we took off on 2 occasions and they did NOT care . They take you to a town called Hilo and say it's a tourist town with shopping and eats. This place is a DUMP> with drug addicts and homeless people everywhere. I would not stand in the bus area due to the foul smell in there, making the driver pick us up across the street. Anyhow the company gave us half of our money back on my husbands seat. My credit card company ended up giving us the rest because they believed us on this purchase. I give them NO STARS truly but the rating system makes you give at least one. Our resort told us we should have asked them Who to have use and it was not this company , it was BLUE HAWAIIAN!!!!!!!! Oh , by the way we never saw the volcano erupting like everyone else... they said we would see it... it was ridiculous. The lady said we would get close but the FFA said it was not allowable at the last minute too.