Michelle Cook

Review of Francesco's salon and spa

I am extremely disappointed with my visit for a fa...

I am extremely disappointed with my visit for a facial at Francesco's. I cannot recommend it at all. The aesthetician was not personable, did not explain what she was doing and when she was done, she said "did I talk to you about products?". When I said no, she went away and came back with a introductory box with small quantities of the facewash, lotion and other lotion. She just handed it to me. She didn't explain how to use them or why she recommended this package over some sort of individualized approach - just "you can pay upfront." I asked her a handful of questions about my skin while she was doing the facial and if I got a real answer at all, it was unsatisfactory. On top of that, they "LOST" MY NEW WATCH. The aesthetician removed my watch during a hand massage. I forgot about it by the time she was done. When I called the next morning, the receptionist said they would look for it and call me back. Which she never did. When I called again they said the same thing. But that day they did call me back and said they searched everywhere and couldn't find it. She told me that it got put in my robe. Like it was my fault that I forgot to take it out of my robe. On top of that, my aesthetician did not tell me anything when she took my watch off. Now let's think for a second about how a WATCH could just disappear. Francesco's bills itself as a spa. That doesn't sound like a place that is irresponsible about its cleanliness. Seems unlikely the watch got sucked up by the washing machine or swept up with the hair on the floor. All I got was "sorry we couldn't find it." No, "we value you as a customer and we're so sorry, so here's a gift certificate for another visit." Nothing.