Faffer - Leese

Review of London Elizabeth Hotel

Our annual girly weekend in London in November 18....

Our annual girly weekend in London in November 18. On the surface, lovely hotel! Down to the nitty gritty it seemed to be one thing after another.
We understand November is cold but we have central heating in hotels, right?
Wrong! Not only did our bed mattresses not have any form of support. We sank to the bottom of the base.
We also had inch gaps around the windows having to try and plug the drafts with anything we could get our hands on and sleep in our socks and hats due to the lack of heating . We were too cold to shower in the freezing bathroom!

The next morning we were thankfully moved to another room which had no drafts and a warm bathroom....wait for it...staff had not taken note of our pre paid breakfasts or our pre paid afternoon tea which was not ready when we had specifically booked it for a certain day and time. In fact they knew nothing about it!
So our afternoon tea was nearly an evening dinner by the time we waited for it, nearly missing out on our VIP seated tickets at the theatre.

Now having indigestion from legging it to the theatre not to miss the show we d waited all year for !
The hotel manager apologised and promised to send us a discount for our next visit.
We are still waiting 10 months later!
Don t think we will be returning !

On a positive, this did not deter us from having a great weekend And the location of the hotel was perfect across the road from the tube station!
Other Positives:
Very clean
Food is great loved the menu choice ( apart from the concrete scones - afternoon tea)
Nice atmosphere
Staff very friendly ( apart from the cleaner who shouted at my friend and told her to get out the room as someone was coming in - lack of communication from manager )
Lovely festive decor.
Very nice hotel decor, loved the wall paintings in the restaurant.
Oh and the staff did a lovely job of dressing the Christmas tree in reception. Very festive !