Horrible customer service, inadequate communicatio...

Horrible customer service, inadequate communication, overall a bad experience for both the bride and bridal party. Kayla, our consultant, was attentive and accommodating; she even got our picky bride to say yes to the dress! However, the owner was extremely rude, aggressive in her demeanor, and condescending to not only us, but also to her employee. We were informed after the fact, that our appointment had run over. Instead of offering to work with the bride, or apologize for the miscommunication, Young attempted to give a poor excuse as to why we needed to leave. She said that the stages were like tables at a small restaurant reserved at a certain time that needed to be cleared. As someone who has worked in customer service and management in the food service industry I can assure you this is a false comparison. Instead of asking the customers still at the table to move, you instead work with the empty tables you have to accommodate your guests, or you offer your waiting guests other options. You NEVER ask a customer to finish dining at their table. Young also said the other bride was extremely upset. This also did not seem to be the case. That bride was still filling out paperwork when we walked out the door and in no way looked near as upset as our bride was. Young literally brought our bride to tears. She also, in front of our whole party, verbally abused and demeaned our consultant. This is not only a horrible way to treat any human being, but an awful way to run your business. Instead of congratulating her consultant at bringing a very picky bride to a sale, Young lost that sale with her harsh words and poor etiquette. There is no apology or explanation that can amend the way she treated her employee and customers. I hope no one else has the unfortunate experience that we had, and that they choose to give a better small local boutique their business.