Siavash Saadlou

Review of Harvard Group dba Elite Wirele...

I had a terrible experience at this store. A guy n...

I had a terrible experience at this store. A guy named Ronnie rudely asked about my name to sign me in, and as soon as I pronounced my name, he rudely and impatiently asked me to give him a different name, telling me my name was too difficult to pronounce! I obviously lost it at that point and responded with rage. Later, he apologized for his behavior, which he should have.
I asked him to change my mobile number and I repeatedly made it clear that I wanted the change to be made as soon as possible. He, however, quite incompetently, changed the number for the effective date of August 6th (instead of July 31st).
I went back to the store again and explained to him that it seemed to me the new number was going to be activated on the 6th. He simply dismissed the issue by suggesting the new number will be activated by tomorrow at the latest. When I called a Verizon assistant to inquire about the case, she told me the new number is going to come in effect on the 6th.
So, not only did I have to face an awfully rude staff, I also didn't see my case handled properly. I very much prefer the Verizon store near Downtown Crossing station.