I am sorry to have to post a negative review. For ...

I am sorry to have to post a negative review. For East Mountain Internet Service, connectivity is good for what is available in area. Customer service though has become the worst I have ever experienced. Since I signed up with Lobonet, I have been unable to pay my bill online with a CC. They have been notified and a year + later it's still the same. If I can get someone to answer there phone during working hours, they can process the transaction. So why not online?? Trying to contact them to pay bill monthly is an exercise in futility. I call, no answer, leave voice messages, no response. I send emails from outlook or there website and get no response. For some this may not seem a big issue but every month wasting hours during the business day in phone calls and emails to pay a bill is time I do not have. I hope someone in management reads this as everyone I have talked to doesn't seem to care and try to resolve these issues.