Christy Hillyard

Review of Center for Cognitive and Behav...

Unfortunately they do not have a no star option. C...

Unfortunately they do not have a no star option. Called about a month ago to schedule visit and I was scheduled. Then I get a phone call later that week and they canceled the appointment. I asked why and they said they only wanted to do those types of appointments at 1:30. I told them I would have to call them back to reschedule. So I called today to schedule and the girl on the phone sent me to a voicemail saying to leave a message and we will get back to you within 3 days. So I called back again and asked if this was how they rescheduled the appointments that they cancel. The girl said she misunderstood and took my name and number and said they would call me tomorrow. Then I get a call about 15 minutes later and the girl said she would go ahead and schedule me, and so I did. Then I get a call about 45 minutes later saying they need to cancel my appointment again. I tell the girl on the phone about
How they did this to me last time, so I ask for the office manager her name is Amy. So I an talking to Amy and I tell how I have changed my schedule to accommodate there schedule. She does not care she just said that the doctor was not going to do appointment that day and offers Tuesday which I can't make. I ask why they can't seem to schedule correctly. She says that they do. Well if you have to cancel twice on the same person I think most people would say that is inaccurate. So I ask her why they keep doing this to me she gives me no answer. I tell her this is the second time they have done this to me and she says that this is not what happened last time. But it is. She then proceeds to hang up on me not sure how they stay in business if this is what they do to you. I just wanna say that I did not curse or raise my voice but when I asked tough questions they didn't like it and just hung up on me. Long story short DON'T DO IT. TERRIABLE.