K

Karen Parsons

4 years ago

Very disappointed in the service and the food last...

Very disappointed in the service and the food last evening, July 18. To begin we had made a reservation for 6 people for the restaurant, not the upstairs pub, that we confirmed twice before arriving, We came at 6:55 for a 7 pm reservation as per advise and waited for our table. The waitress was perplexed as to where to seat us, and showed us to a small table in the pub area with 4 chairs. She said they had nothing. We said that there were 6 of us as per the reservation and I pointed to another table nearby with 6 chairs that appeared to to be ready. She said no you cannot have this one, it is reserved . I advised her again that we were a party of 6 with a reservation, but she not you guys . I m feeling a little out put off and stated that our reservation is an important as the next and that we are the ones here on time. After much ado with the other servers she reluctantly seated us. We order our drinks and shortly after order our entree. During this time 3 parties were led downstairs with groups of 6 and had a table reserved for them. 1 hour and 40 minutes later the food arrived after I prompted the waiter several times that we were getting very hungry. His excuse was that the order of nacho that a member of our party ordered as an appetizer delayed the service. The nacho arrived 10 minutes before the entree. Now to the food. The fries were so salty no one could eat them. My $42 Steak was flat, thin and tasteless.
Very disappointed with the food but insulted by the service.

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