michael strauss

Review of NSC Diversified

Totally dissatisfied with my experience. I dropped...

Totally dissatisfied with my experience. I dropped of an Epson 2200 printer with seven new full ink cartridges which I had just purchased at a cost of $105. I asked to have the ink jets cleaned and checked as the yellow and magenta were not printing. I was told there would be a $95 service charge plus any parts that may be needed. I had no problem with the $95 service charge. What I did and do have a problem with is the technician calling me and telling me that he tried to clean the heads and ran a deep cleaning cycle 10-12 times before determining that the heads needed to be replaced but were no longer available from the manufacturer. Running the cycle that many times completely depleted all eight cartridges. Even Epson web site recommends against running a deep cleaning more than 4-5 times as it becomes counterproductive. Had I known he would deplete the inks, I would not have bothered to have the printer serviced. When I voiced my displeasure at paying $95 just to have all my inks depleted, I was told that they always use a lot of ink when cleaning a printer. I feel if they're going to charge $95 just to examine the printer they should at least inform the customer that they may get a printer back that no longer has any ink. Two star because woman at the front desk was polite.