I signed up for 2 separate accounts with the Owner...

I signed up for 2 separate accounts with the Owner Eric Owen (the owner) It was a combined fee of 5,000 a month. When I received the first list of Keywords they were terrible. Originally Eric told me that he had personally reviewed them and then after I went over them with him he said that they were "trash" They sent me another list later and again I had to meet with Eric and his team. The case manager could not tell me what words we would prioritize and I again had to cross out many of the words since they had to do with places I didn't do business and for hotels in cities I don't even have a business in. I was told by Eric that my request was "Very Reasonable" to ask for what keywords would be mapped to which pages of my website. I left for a trip the following few days and when I was able to get internet to review the keywords nothing that Eric promised me was delivered. I was upset and felt like they had broken the contract for lack of performance. Eric agreed we were not a good fit... Imagine my surprise when they held 5,000.00 of my money even after they didn't deliver the work as agreed. During my last meeting with Eric I was promised the Keyword list that he had told me he saw in his office that day... I received an email he needed to find out from his employees what was going on and that I would get the work I had paid for by the next week.... That was the LAST I ever heard of Fasturtle 5K for a terrible keyword list and broken promises....