Very bad experience. A star and because you can no...

Very bad experience. A star and because you can not less the truth.
When you check in, they make a retention of money on the card greater than that of the stay. With such bad luck that they charged us twice and we have not yet received the second payment or the difference of the withholding.
So we continue already a week later.
It is clear that we will never return. Of all the hotels we have stayed in during our vacations it has been the one with the most stars and the worst treatment and experience of all.
It is very difficult when, in the absence of 7 days of travel, they take almost 500 from your credit card. And without any kind of notice or authorization. Directly we find two charges, the second without even having proof themselves.