I understand that every vehicle is different and e...

I understand that every vehicle is different and every repair or service has it's time frame. Unfortunately I went in for a routine oil change. They of course did a routine inspection and came back to me with multiple items they wanted approval on to service the vehicle. I approved most of them. I was there for and unexpected 3 hours with my 2 year old which I was fine with and had no issues. Walked out paying $560+ for the extra recommended services when I went in for a $65 oil change. In the next 24 hours my vehicle overheated twice and urged me to turn off vehicle and have it serviced. It hasn't done this to me EVER in the 4 years I have had it and maintained it at another servicing company. I took it back to Toyota and all they had to say was it was a coincidence and I had to pay another $695 for this now new repair. I spent 7 [SEVEN] hours in their waiting room with my 2 year old yet again at which time I had to make arrangements for all my other kids since I couldn't get to them after promised a "couple hour" turn around time. At the end of the day they were nearly closing and said they would comp me a one day rental just so they could finish it the next morning. I've waited very long time frames for vehicle service and repaired before and never had an issue with it until now. The communication was poor- they have a text service which they advertise when you check in but they never responded. I had to seek out our service manager multiple times for updates. Taking a shuttle of there's wasn't a possibility because I would have needed a carseat which they don't provide and the ones I had in my vehicle were in an already being serviced situation. And overall, I am just the most disappointed that they refused to take any responsibility in a major repair issue 24 hours after mt car was in their hands. I was given no deals, no discounts, not assistance or explanation except it was a coincidence and "these things happen" along with a lot of blank stares. The people there are very nice. I have nothing poor to say about their attitudes or behavior. They were very professional and helpful to me and my 2 year old stuck there for 7 hours. Always polite. So I appreciate that. I appreciated a sales associate who allowed me to charge my phone in her personal office because mine died after being there so long. And I'm so glad they have a small cafe there so I was able to purchase a couple meals for my 2yo. They also have a kids table and coloring sheets. The staff were very nice, so I thank them for that for sure and don't take that for granted. The technical aspects of running a service and repair business was disappointing to say the least when having to come back for repairs never needed before they had their hands on my vehicle. Just disappointing. I have no doubts on their service skills, but the fact that they might not be able to own up to a mistake a recognition could have made to put me in this situation really sucks.