Jayajith Sasidharan

Review of Royal Gulf Tourism Consultancy

It s a well managed company but unfortunately my r...

It s a well managed company but unfortunately my review is just 2* and the reasons are the following

1. Very poor response in WhatsApp for the questions I was asking prior to my trip

2. I asked for extension of trip and asked for quote. Responded in WhatsApp saying we will quote but not responded

3. No flexibility - I asked for the early pick up for Dubai mall and it s denied saying it s a shared pic up.. it s a valid reason but I felt their response is too yes or no

4. Airport transfer - this is the one really made me to make a 2* review. They said 10PM pick up for a 2:20AM flight and I agreed as they know what time I should be picked better than me. I reached airport at 10:05 as they picked me at 9:45.. after standing in the queue for 30 min and getting my turn the check in staff said that flight check in starts at 11:20 which is almost 1 hour far ..

5. The driver who picked us for Dubai site seeing was rushing like hell and he was shouting at someone about the delay in some guests made which make his schedule delayed etc .. unfortunately it was in my mother Tongue and I could understand all those. He should understand that these kind of rough conversations will create a negative mood in a holiday trip !!

These guys are in this profession and they must know this better than me .. they could have
picked me from hotel at 11 instead of 10

Meanwhile I really appreciate their staff who did
1. airport receiving and dropping
2. Desert safari