Meme Green

Review of New York City Retirement Syste...

Some of the staffs are not knowledgeable when it ...

Some of the staffs are not knowledgeable when it came to buy back information. On 7/17/2019 I called the staff was very rude!, I ask to speak to a supervisor. I never got the chance to speak to one. I paid back 4 years. I was told no money would be taken out my pay after the check received 5/30/2019.... I notice money was still taken of out my check. I called to ask question and the women very rude and stated they are taking 3 percent for concession and additional 1 percent?
I had to call back to speak to some one else I did not understand what was a CONCESSION fee??? I believe Amanda was the staff I spoke to who somewhat explained why the money was still being taken out. I request to speak to a supervisor once again. I left a message on voice mail.
I called back today 7/18/2019. I was able to speak to a supervisor very professional and explained all details concerning my issues.... Thank you SUPERVISOR. I give 5 stars to the SUPERVISOR , I spoke to today 7/18/2019 at 12:55 pm.