I wanted to rent kayaks, and paddle around on the ...

I wanted to rent kayaks, and paddle around on the Hudson River. I've rented Kayaks all over the country.

+1, they answered the phone when I called. -1, they told me I'd have to rent the kayaks through their website. -10, their website was horribly designed, and super slow.

I wanted to make sure I could paddle around the Hudson, so I read through large parts of the slow site. I saw that they also did tours of the Hudson, including circumnavigating Manhattan. Ok, good!

It literally took me an hour to book three Kayaks. I booked them for two hours the next day, and paid $150.

When I arrived an hour early, I saw that people were paddling around, but only between two piers, and when I asked, I was informed only then that the rentals are confined between two piers -- New York law. Ok, but that's not what I wanted -- I'd get bored paddling around in that circle for more than 5 minutes, let alone 2 hours.

She cancelled my reservation, but said I'd have to talk to the owner about getting my refund. She said it was my fault, because I should have been sure before booking. Ok, the truth hurts, but this is poor customer service. They probably broke a truth in advertising law (contact me if you're a lawyer in NY.) I left my information, and the owner never emailed or called me, but I did get a refund for about 40% of my rental fees. What about the rest? Despite repeated emails, they never told me why they didn't refund the whole thing.