Saskia Van Den Heuvel

Review of SpaSereen (Thermen Maarsseveen...

I have been going to Spa Serene for years. Unfortu...

I have been going to Spa Serene for years. Unfortunately, less positive experiences lately. The number of silence places is too big. There is only one 'talk sauna' but it is not really hot.
Last time we were advised to reserve from now on. We did that well. On arrival the employee could not find our reservation. We look for the reservation on the phone. we kept up the whole row, but the employee was unrelenting. Reservation found. She says: 'You made reservations on January 23, 2018' now it's 2019. We thought she was joking, but with her finger she made it clear that next time we really had to check the reservation. We then reported that it was strange that WE would have to check Spa Sereen's reservation system. How is it possible to place a reservation in the past! Anyway, the finger keep reminding us of our mistake. Very much to! A hefty negative start of what should be a fun day. When we wanted to walk to the dressing room we were again publicly pointed out in a very annoying way. It was not exactly 10 o'clock yet. I still have a 10 bathing card with 5 credits. Someone interested to take over?