Three stars only for the very responsible manager ...

Three stars only for the very responsible manager Mr. Siddhartha.
Awful experience! Despite the property is quite good and spacious, the hotels service couldn t be worse. It s just too bad to explain. WiFi didn t work and when we call for that they said it s gonna be ok tomorrow since the daily internet quota is finished TV or phone or key card nothing worked properly. We waited for an hour for a wine opener and the glasses came dirty. I can write forever all the bad things we ve experienced here. Besides breakfast was very poor, coffee machine didn t work and whatever we asked to be solved was never done. They made us wait for an hour in the heat because of door problems.
Only thanks to the manager on duty Mr. Siddhartha we got another room and could spend the last days of our New Year holiday properly. As well as we want to thank Ms. Priyanka from the room dining department for her courtesy and trying to help us with any issue even if it wasn t her duty.
As a foreigner, I ve asked for C form three times from the check-in moment but never got it, they never answered my request on email as well.