The team at Carlton Audio Visual know their stuff ...

The team at Carlton Audio Visual know their stuff and sell great gear. The buying experience was awesome and they really focus on what matters. The sound. Unfortunately though that is where the good experience ends. If you have an issue like I did with Cyrus gear forget it. They dont get back to you or help you. I was just fortunate the rep stepped up and assisted me.

Thanks for your prompt response. When the rep became involved and provided a solution I was happy. But the process leading up to this solution was not handled great with little to no communication.