Richard Spears

Review of Brotherton Cadillac, Buick, GM...

Bait and switch!!! negotiated a 36 Month least fo...

Bait and switch!!! negotiated a 36 Month least for 15K miles. When I went to sign papers the documentation had it at 10K. When I asked for it to be corrected they said that they could do 15K but the payments would go up about $40 a month. I told him that was not what was agreed upon and they acknowledged the mistake. They took 2K off lease price but the payment still went up. I reviewed the documentation and decided to still go through with the deal. I sign papers and go home. I get a call the next day and the finance fell through because the finance manager adjusted the residual below what GMC allows. They tell me that they need me to sign a new lease. I tell them to mail it to me. The next day I get a call from the dealership and they messed up the lease that they sent out and they tell me that they need to send a second lease out for me to sign and not to sign the first one. When I get the new lease there are many cost attribute that have ben changed around. I called the dealership and discussed the issues with the sales manager who was very professional but we could not come to a mutual or productive resolution. I ended up getting the payments that I asked for but the lease is at 12K instead of 15K. I feel that the other dealership staff were genuine with their words or agreements. I would not trust this dealership to do the right thing. I most certainly would not trust them with maintenance of my vehicle. I would recommend you visit another dealership to make your purchase. Chances are you will have a better experience.