Matthew Madden

Review of Wilderness Tours

TL;DR: 2 hours is not a "full day of rafting"

TL;DR: 2 hours is not a "full day of rafting"

Friday, June 7th was our "Classic High Adventure Day Trip" that I booked in early May. According to the website, this is a "Full day of rafting. 10:30am-5pm" and includes a BBQ lunch and each trip "is about four to six hours in length".

My daughter's birthday gift of a "full day" of whitewater rafting only lasted 2 hours with not so much as an apology or explanation, so we feel like we have been ripped off. Even their less expensive afternoon trip is supposed to be "4-5 hours in length".

I've taken the time to detail our experience to Wilderness Tours directly via email first, hoping they would make this right, but they did not reply. I will not be a returning customer and am warning others about this clear case of false advertising.