Priyastha Ramanan

Review of Acton Medical Assoc

Really disappointed by their service during this p...

Really disappointed by their service during this pandemic. I m having this pelvic pain for more than a month and I called them many times to schedule an appointment and I was put on hold to talk with nurse. Automated recording was saying more than 10 callers ahead. I waited for 3 hours for 3 days no one answered and I ended the call. I again called them today because and I told the appointment coordinator I couldn t get a hold of a nurse because it is always saying more than 10 callers ahead for 3 hours. Her reply was rude. She said I don t know we have to put you through the triage . I understand this time there may be a lot of patients but I don t understand how come I couldn t talk to a nurse after waiting for 3 hours for more than 3 days. Not acceptable.
Now I have to go to urgent care and Acton medical is very unprofessional.