So I usually LOVE bagels by the sea but today was ...

So I usually LOVE bagels by the sea but today was a no go. I tried to call in my order and they asked to put me on hold, I waited on hold for over 7 minutes then hung up. I tried calling back for 30 minutes and continually got a busy signal so I decided to go in. I informed them that there phone was busy and they laughed and said someone put it on mute and left it off the hook. When I got my food my bagel was burnt and the wrong cream cheese was put on. I didn t recognize any of the staff . Maybe the new people need better training? Not happy....