Jim Groves

Review of PC Solutions in Ozark, Missour...

My first visit to PC Solutions was to inquire abou...

My first visit to PC Solutions was to inquire about the cost of replacing the keyboard on my Lenova laptop. The person i talked with said the maximum cost would be $60. So I brought it in to be replaced at which time i was told it would be $100. I complained but i was assured the person that had quoted me $60 didn't have the authority to do that. I left the computer and when i went back to pick it up, the invoice showed $153.09. I of course I complained and was criticized for doing that. I finally was able to get the extra $50 credited back to my debit card. Obviously I won't be going back there for any reason. My feelings are... they were very dishonest and tried to "shake me down" for more money after i had been quoted a price. My advice... get a signed written estimate up front.