Really polite workers, trying to talk and help, sm...

Really polite workers, trying to talk and help, smiling everytime
These were my thoughts 2 weekk ago but during this two weeks I completely changed my mind. All workers doesn't have the same information one is saying that I can do this transfer and believing that I'm putting money to the account by paying commission after another one is saying need to pay more money for commission like this I spent a lot of money and in the end another worker is saying that I can't do this transfer, which means my money is stuck in the account the only way to get it is pay again commission and get the money which means I am spending my money for air during this weeks, I spent my time my nerves and my money. Horrible really horrible