The customer service and customer experience from ...

The customer service and customer experience from IKEA has been very dis-satisfactory. IKEA were happy to take my money when placing an online order but have been unhelpful ever since. From out-of-stock despite placing an order and paying in full, to changing delivery dates and times without my consent, to costing me time and money. I will be out of pocket by almost 200 to accommodate IKEA's inability to deliver a service and products that were paid for. I will also not receive my products, paid in full for, as originally ordered. After waiting for almost 2.5 hours for a Live Agent, the obligatory "I'm sorry for this inconvenience" strap-line and a 30 voucher is all that I have received despite being out of pocket and with no product delivery date in site. All this after spending close to 5,000 with IKEA on this order. Terrible customer service from a company that I until now had held in high regard.