I recently had an experience with a company. Their...

I recently had an experience with a company. Their website was mtchemnet.com and I found it to be quite impressive. The user interface was intuitive and the overall design was appealing. However, the customer service was subpar. It took them a while to respond to my queries and when they finally did, they provided vague and unhelpful answers. Despite the good website, I would hesitate to recommend this company due to their poor customer service.