Anna Bartsch

Review of Candlewood Property Management

Get comfortable, because this is a long one.

Get comfortable, because this is a long one.

Cheapest places to live in Point for a reason. The issues we had with our apartment were apparently never the fault of Candlewood Property Management because Candlewood Property Management "doesn't manage the property." ???

Found two roaches upon move-in. They followed up quickly, so I'll give them that. But still gross.

There's a pool-sized hole in the middle of the parking lot from one side to the other. First time I drove in, the standing water made it impossible to see the 2ft deep hole which nearly ripped out my exhaust. When they don't plow for a half a day following snowstorms, you slide right into that hole and spend an hour digging yourself out. And I can't count how many times I fell on the walkways that were rarely salted.

Mold in the bedroom! First time maintenance came to clean it, we were told it's because the baseboard heater was causing condensation due to the walls being so cold because there's little (if any) insulation. But we hadn't run the heat at all yet; it was late fall. When mold grew back, we were told it's because we WEREN'T running heat, so steam from the bathroom was getting in there and not drying. But now we had been running heat because we were told that was the issue, and keeping the door closed so the heat wouldn't escape and make sleeping unbearably cold. Never any mold in the steamy bathroom by the way! They settled on the excuse that it was just due to the poorly insulated walls. Then maybe insulate them better?! Renters have the right to live without mold, and from the other reviews, it seems like this is a common thing!

When we got a subleaser, we paid the $150 fee just for Candlewood to send emails back and forth to us so we could e-sign the lease. It would be understandable if they had to advertise for the tenant and then give our potential subleasers a tour, but WE did that. The fee shouldn't be mandatory if we are required to find a subleaser and showing the place is easier to do ourselves since we've already had to make sure the person is trustworthy.

When our subleaser moved out, we thought we'd never be angry about that apartment ever again. Nope! Apparently you shouldn't even bother cleaning the place, because they're going to do it again and make you pay. (Charging for a bulb that burnt out after we left is super petty btw). They said it took 1.5 hours to clean but I have pictures to prove it was as spotless as can be for an at least 35 year old building that's seen hundreds of tenants. The biggest shocker was that it cost them $35 to remove rust stains from the kitchen carpet (yeah, CARPET in the kitchen) when not a single piece of metal furniture was ever in that room. I'm so happy to be done with this company that I won't try to get my whole deposit back, just to avoid dealing with them ever again!

My statements are true and based on my experience. Your experience may differ. But I'd recommend a box outside Polito's before Candlewood.