Steve Messana

Review of EMBASSY SUITES DENVER INTERNAT...

Stayed here last week. The property itself is nice...

Stayed here last week. The property itself is nice and clean with well appointed rooms. Unfortunately I encountered a series of small issues that made for a poor experience. When I arrived at the Airport I called the hotel to see how long it would be for a shuttle. The women that answered said the shuttle was making a drop off at the airport and would be there in 3-4 minutes. I waited 10 minutes and called again, only to be told that she was incorrect and that the shuttle wouldn't be there for another 20 minutes. Had I know this originally, I would have waited inside, instead of out in the cold and might have taken a cab or Uber to the property. Once I finally arrived at the hotel, the two employees behind the counter were bickering about some guests that had just left the counter, whom had apparently been disruptive. One of the employees was using inappropriate language during this somewhat heated discussion. As I was checking in the employee asked if I would like a shuttle back to the airport the next morning, which I accepted, but when I said I had a 5 am flight and would like a 3:30 am shuttle I was informed that the shuttles don't start until 4 and that the 4 am was full, as well the 4:30, so he asked me if the 5 am would do. Clearly he wasn't listened to what I was saying since a 5am shuttle for a 5 am flight won't work. Thankfully Uber was there to make the quick drive in the morning - too bad I had to spend extra to get there though. Needless to say, these are minor annoyances and they were all simple to overcome, but I feel that there is some improvement that would have made this a much better experience had these two employees been better trained.