Hello,

Hello,

I never posted a comment on the internet to give feedback on an experience, but this time it's stronger than me!
I want to share my misadventure at the El-Aurassi hotel where I keep a detestable and regrettable memory of my passage (4 nights for a honeymoon stay).
I do not understand how they could have managed to reach this state of mediocrity and chaos for supposedly a 5 star hotel. In fact, not a day went by without incivility on the part of the staff or an unfortunate event that spoiled our stay and fueled our dissatisfaction.
When booking, I was promised that I would have a little surprise in the room seeing that it will be a wedding night. Promise kept, we were entitled to a room in a dismal and messy state where the carpet was not cleaned and the bins were not emptied. Not to mention the disgusting windows and curtains. Icing on the cake, there was an electrical ground in one of the lamps.
During the complaint, I was entitled to indifference or even contempt on the part of the staff who embody mediocrity, amateurism and incompetence, where the word "helpful" does not exist in their dictionary. As proof, the electrical ground was not repaired until the day before our departure.
Room service was no better, frankly, cold coffee, spoon and sugar missing, the valets who talk like thugs, proud and psychopathic, we would have seen everything with them .
Another very serious event in my eyes which illustrates the incompetence of the staff for a 5-star hotel: I asked for a phone charger from the valet who brought me breakfast, the valet thinking that I was alone in the room, came back to call the reception without asking for my authorization. He took me by surprise while my wife was in the room without her veil. I understand he was in good faith and he wanted to do me a favor. Nevertheless, this act witnessed to a proven amateurism.
I would not recommend this hotel even to my worst enemies. They managed to ruin my honeymoon stay!