Dan Yavuzkurt

Review of Harvard Group dba Elite Wirele...

My Samsung Note 4 developed the dreaded MMC read f...

My Samsung Note 4 developed the dreaded MMC read failed error - the second one that I've had with this problem. The first one was replaced last June under warranty in the Verizon store in State College Pennsylvania. Unfortunately I had heard some negative reviews about this store in Cambridge but I decided to go anyway since downtown Boston was too far. I dropped in about 6 p.m. on a Friday and there were only two customers in the store including me, but three employees. I walked to the back area and they friendly man introduced himself as Mike and I explained my problem. He tried turning the phone on, plugged it in, and nothing happened of course. He didn't give me any trouble about the issue though, just said that they understood and would ship me another new phone as soon as possible. They would have shipped it overnight for free but since it was a Friday they shipped it to arrive on Monday. So if you go to the store, ask for Mike, the manager, who was very helpful to me.