Earle Knauer

Review of Hurwitz Mintz Furniture

Poor on behalf of one Sales Rep. Who was extremel...

Poor on behalf of one Sales Rep. Who was extremely rude and unhelpful. She left us unattended and said she was going to sit down. We could not find her and saught out another sales rep who was very helpful. My wife walked the entire warehouse looking for our original sales rep. While I stayed with the sectional sofa. Our sales rep. could not be found. I then went to pay for the sectional sofa while my wife and the sales rep went upstairs to look for an ottaman. Silvia saw me sitting and said in a curtly way that she was looking all over the store for us when she knew she left us in the warehouse. She asked if we found something and I told her we already purchased what we were looking for. She then got aggrevated and walked off. She wanted to know who helped us and if he tried to find her. I told her that we were looking for her and we could not find her. She then was very curt and turned and left. On the way out of the store she would not make contact us with when we were walking past her in the hallway. She looked down to the floor to purposely ignore us. She could have said at least...thank you for shopping at Hurwitz Mints and I am glad that you could find what you were looking for. She poorly represented your company and it would have been a horrible experience if not for the gentleman who kindly helped us. The sales rep who kindly helped us was Joe Sander. I give the experience a three due to Joe's professional behavior, knowledge and helpfulness.

Side note: there was also a gentleman in the back warehouse who was doing repairs that saw us and without being solicited, told us that the sofa was a quality sofa with a great deal. He took the time out to explain to us that the pillows were not tied down and that the material could be washed. He also showed us the quality of the springs and told us that we could replace the foam if it would happen to break down over years of use. He is a true employee of the compnay as he did not have to take his time to help us. I wish I knew his name.