We couldn't have been more disappointed in this co...

We couldn't have been more disappointed in this company. We decided to take one day of our three day vacation to zip line over San Juan Island. We ferried early to make the 1 pm zip line appointment ($59), had lunch and waited at the spot we agreed to meet the night before. Thirty minutes prior to our reservation the company called to inform us that they didn't have enough guides to host our zip line tour. They said one of the guides had a migraine and we could wait to see if she felt better by the 4pm tour time.

The returning ferry schedule led us to wait, we were called at 3:30 and were told the guide didn't feel better and the reservation had to be cancelled.

I completely understand someone being sick, but running a business means having enough workers to cover these situations. The whole experience of working with the company was very unprofessional.

Now to the refund... "So sorry, you'll have to work directly with Groupon." Thanks for the great customer service...