Simon

Review of Bristol Energy

No problems until December when Direct Debits stop...

No problems until December when Direct Debits stopped being taken from my bank account. Spoke to them the first time and was assured it was just a glitch, but it happened again this month. I was informed that it's caused by an internal billing system error that they've escalated with a third party, and they hope it will be resolved by next month.. but no guarantees could be given. I was also told that this problem is affecting 'copious other users' but they wouldn't tell me how many. A quick Google search hasn't thrown up any evidence of this however. In which case, I suggested that they send out emails to 'all these users' to inform them of this problem so as to avoid unnecessary calls to their helpline (or even a notice to this effect on their website).
I was informed that I could make a manual payment instead, but this rather defeats the object of setting up a Direct Debit mandate in the first place.. meanwhile, my account is going further into arrears at the time of year when you use most energy!
I couldn't help feeling that I was being fobbed off for the second time.
Sort it out Bristol Energy.. this isn't rocket science after all.