Ahmed Al-Sharaf

Review of The Oberoi, Dubai

This is my first 5 star rating for any hotel in Du...

This is my first 5 star rating for any hotel in Dubai. My stay here so far has been surprisingly pleasant and exceptional. I have booked here as I am attending a business workshop at the same hotel. In the following points I will explain why this hotel wowed me. In my opinion this hotel brings back the luxury in your hotel experience. Which has long disappeared. I don t remember when was the last time I had such a pleasant hotel experience. The other issue in Dubai is most hotels are converted apartment buildings; which sometimes works but you can always tell this is not a purpose built hotel building.

1. The first thing you notice is how professional and friendly the staff are. Completely focused on attending to all your needs. Focused on customer satisfaction rather than money; they did not ask for a credit card. Most hotels not just ask for a credit card but insist on it and block an amount for security on your card which is such an inconvenience as sometimes it takes up to two weeks to unblock the amount.

2. The room from a design and comfort point of view is phenomenal. They have brought back all these small details without calling housekeeping. I am sure there is a person behind the scenes that s sole job is to perfect these details. (Namely)They provide two sizes of the home slippers, in the bathroom the full size tooth brush is back (with Colgate paste), loofa for showering, shower cap, floss, ear buds, a comb.

3. They provide super fast laundry service less than 30 minutes if needed. I asked for shirt pressing the night before and asked for it to be delivered to my room at 7am. They were there 7am sharp.

4. I had forgotten my hair cream so I called to ask if they had some available. Unfortunately they did not. So I asked them to pick up hair cream from my friends room on another floor and bring it back to my room (this alone was a surprise that they do that) not at any point any one was surprised of my strange request. However the real pleasant surprise is during my breakfast they went and bought hair gel from a next door pharmacy and left it in my room with a beautiful note from the housekeeping manager. Very thoughtful move.

5. On check in they offered late checkout to suit my flight timings without me asking. This place is just simply amazing.

6. The room is very well lit and have all the light switches labeled which is a huge plus. They also have normal multi type power sockets for two or three pins.

7. Without me asking the person who came to pick up my shirt for pressing offered to clean and polish my shoes.

8. Last but not least was the Iftar buffets. OMG!! What a feast. The variety was so huge that I didn t have enough space to try everything I wanted to try. Food was super yummy.