I recently got a laser engraving machine from Rt-l...

I recently got a laser engraving machine from Rt-lasertechnik GmbH, and I have mixed feelings about it. The machine itself is good, and it meets my requirements. However, the customer service could be improved. It took quite some time to get a response to my queries, which was a bit frustrating. Overall, I would rate Rt-lasertechnik GmbH as an average company.