Went for Sunday brunch, and booked my reservation ...

Went for Sunday brunch, and booked my reservation early in the week. I called prior to my reservation the day before to confirm. The day of I recalled to say that I was having less people in my reservation.
When I called the second time to confirm, they had messed up the date and I had asked them to change it to Sunday, rather than Monday. When I called Sunday morning the reservation was STILL wrong. They put my guests in a small room down stairs, made us go up stairs for our food, and wait for the elevator to get back down stairs. By the time we got down to eat our food it was cold, and the food wasn't great. You could tell that they were serving for numbers, and not by quality. Both times we had gone upstairs to get food there were two tables (large enough to seat 4 of us) and both times they were unclean and empty, which we would've waited to enjoy. I had asked to be moved up stairs when we had got there and the host said she would have to get her manager. Her manager came down half an hour later and told us we'd have to eat down stairs, or that we could rebook a reservation for later on in the evening for them to accommodate us. She was impolite and talked down to us. As a previous employee of Pearle Hospitality, I never expected such disrespect and disappointment from the Cambridge Mill. This is not the quality of service and hospitality I would've showed my guests and I would've gone above and beyond to make sure they enjoyed their experience. I used to pride my work at Pearle, and I am embarrassed by the service I received here on my birthday. Not worth $60 of cold food, and poor service. Will not be returning.