We TRIED to attend their oysterfest for my wife s ...

We TRIED to attend their oysterfest for my wife s birthday with our babies after being told by their ticket agency we could bring them. Because of that email we invited several other new parents with babies and invited friends and families from out of town. We when got to the gates we were denied entry. They then asked us to wait 20 min while the looked for a supervisor. Eventually they told us no supervisor existed, no one was coming to help, the ticket agency was a third party who did not understand the event and their only job was to push ticket sales, we were never going to be admitted with our babies, and we COULD TRY to get a refund through the agency but oysterfest would not help with this. This was a COMPLETE lack of professionalism, regard for families, and future generations of customers. This was our third year going, we brought ~20 people, and will never be back. Thanks for showing us why this event is run out of an old parking lot and can t afford to be run out of Piedmont park like other respectable oysterfest in the city.

To this point I have tried reaching out to FreshTix several times for a refund and no one has responded.