We have been several times in the hotel over the l...

We have been several times in the hotel over the last years and this was a disappointing visit. The quality of the room was not matching our booking (we opted for a queen size bed which comes with a more generously sized room and a bathroom with a walking shower - strangely this room is charged as much as a sampler size room with a double bed the hotel staff was insisting to be a king size one!) We were told our preferences do not have to be respected which felt very unprofessional especially when we are returning customers and come back with expectations on the level of comfort. The feeling is the hotel would take great care of newcomers who are being persuaded to buy timeshares but does it mean they are the only valued guests? Some signs also show decline, common areas like lobbies and corridors were not well ventilated: spa staff we knew from previous visits was all gone and also other staff from restaurants and reception shows great turnaround; some breakfast items disappeared. Most significantly, we had mould in the room and were swiftly moved to another room when we reported this but it is definitely not what one expected in a five star hotel with the super high summer rates. I doubt we would want to come back again although this is the only hotel at a nice location in Malta with a sandy beach (most Maltese beaches are rocky).