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Angela Ng

3 years ago

Walked-in as a patient. Told by the registering of...

Walked-in as a patient. Told by the registering officer that the "wait will take some time." Waited 1.5hrs. Went to check with reception only to be told that the wait could be as long as 3 hours or more.

I understand that walk-in patients are served after fixed appointments. However, you can do a much better job in managing expectations. If I'd had known that I would have to sit here half a day to be seen, I would have made other plans.

Pretty crappy service, NCS.

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