Kali Hanson

Review of North Chattahoochee Family Phy...

I was a patient here for 17 years and over the yea...

I was a patient here for 17 years and over the years their service has drastically declined. Initially, the doctors cared and were easy to work with; however, over time they got too big and each patient is now just a number with a 10-15 minutes time slot. Get in and get out.

For me, the final straw was when I called the morning of to cancel my 8:00 appointment because I could not drive to the office for fear of having a seizure. I didn t feel well and in the past the way I felt could trigger a seizure. Because this was unforeseen, I didn t have anyone to drive me to the office so I had to call and cancel. I was billed $75 for cancelling the day of my appointment.

For 17 years my chart has shown that I suffer from epilepsy and no one cared because it was policy . Based on North Chattahoochee s policy, I should have driven to their office and risked having a seizure in order to avoid the charge.

I have paid $75 to avoid this charge hitting my credit report and quite frankly I am tired of speaking with the staff to see what can be done. The fact is that the staff doesn t care about me and my healthy, they only care about making money. They ve made plenty of money off of me and my family over the last 17 years.

I will no longer see this doctor and am currently looking for a new GP doctor.