Melissa McGibbon

Review of GO Airport Shuttle & Executive...

Absolutely the worst airport shuttle experience I'...

Absolutely the worst airport shuttle experience I've ever had and I travel a lot! I had a voucher for free pick-up and delivery to my hotel, which I showed to the guy at the Go Airport Shuttle stand when I requested a ride to my hotel. I asked if I needed to do anything else and he said no and told me I would wait 5-15 minutes. I waited for 45 minutes. The guy at the stand apologized numerous times and made a lot of excuses. There was another lady going to the same hotel and she only had to wait 20 minutes, but keep in mind that the hotel was only 15 minutes away from the airport. We got in the van and I realized quickly that some of the seat belts did not work. So I moved around until I found one that did. The driver had the AC on obnoxiously high and was listening to very loud music. He drove five minutes and then stopped and got out of the van without so much as a courtesy, "I'll be right back." He walked over to chat with one of his fellow driver buddies for about five minutes and then tried to negotiate with a couple of other passengers to drive them to their hotels. Apparently driving two people for fifteen minutes was not worth it so he had to get more people in the van. Two more ladies finally agreed to ride in the shuttle. At this point it had been an hour since my flight landed and since I didn't check luggage I could have been at the Westin Beach Resort Hotel forty five minutes earlier. It was late and I was eager to get to my hotel room because I had to go over a presentation I was giving at a conference in the morning. I kindly asked the driver if he wouldn't mind turning off the AC because all of the ladies in the van were shivering. He got annoyed, but turned it off. Then he said, "Hey, I heard you had to wait 45 minutes for a pick up." To which I simply replied, "Yes." Then he started laughing and said, "That's because I called them and told them to make you wait" and continued laughing. That's when he said good-bye to his tip. Very rude! When we finally arrived at the Westin Beach Resort, I got out of the van and pulled my bag out of the back of the van. The driver didn't help at all. I went into the hotel to check in. While I was registering the driver angrily stormed in and demanded my voucher. I showed him my phone with the voucher and he grabbed my phone out of my hand and then stormed away. The hero front desk guy, saw what happened and charged after the driver to get my phone back. He asked the driver to calm down and hold on. He kindly offered to print out the voucher for the driver. I emailed the voucher to the front desk at the hotel and they printed it out for him, but while it was printing he through such a fit that they had to call security to escort him out. Even though we had given him the voucher he was upset that the printed voucher didn't have a confirmation number on it. I gave him exactly what I had been given. There was not a confirmation number on any of the vouchers, not just mine (I checked with others who had used the same vouchers). Several times while I was registering and the front desk at the hotel was helping me, they had to tell the driver to back off and calm down. He was threatening physical violence. This is not acceptable and very unnecessarily aggressive. Fortunately, I was staying at the Westin Beach Resort and the staff there could not have been more helpful. I felt very protected as a guest at their hotel. I will certainly make sure to warn everyone not to use their services. I would have been happy to take a taxi and pay a higher fare not to be harassed.