Aparna Chaudhuri

Review of Harvard Group dba Elite Wirele...

A single *call* to this store (I am not even going...

A single *call* to this store (I am not even going to waste my time on a visit) has convinced me to look elsewhere: the sales associate I got on the line was curt, unhelpful, and clearly had his mind on other things. A simple yes-no question got me stuck on hold for more than 5 minutes as he 'checked my account' (this can only be untrue, as he had not, at that point, taken my name or phone number or any details at all about my Verizon account). When he got back to me to ask for my number, and (after another hold) say that 'new phones are sold to new customers only, and not existing Verizon customers', I asked if the store could help me transfer my SIM card (which I couldn't get out of the old phone) to a new one (if I bought the new one elsewhere). That got me some details about how my phone information couldn't be transferred if the touchscreen was broken etc etc -- and no answer to my actual question about simply activating a new phone. The thing that really got to me was his tone -- there was no evidence of any desire to help, to look at/ get details about my existing phone, or of any real knowledge about the store's or Verizon's policies (why else would you take 5 minutes to find out if you can sell me a phone or not?)