I have had a mixed experience with Sanrio. While t...

I have had a mixed experience with Sanrio. While their products are undeniably cute and well-made, I have encountered some issues with their customer service. There have been instances where my queries took a long time to get a response, which was frustrating. However, I cannot deny the charm of their merchandise. If they can work on improving their customer support, it would make the overall experience much better.